Returns & Refunds

You are entitled to cancel your contract if you wish providing you act within 7 working days of receipt of the goods.

If you wish to exercise this right prior to dispatch of goods please email us at info@50north.co.uk

If your order has already been dispatched please follow our returns information.

Please note your right to return products does not apply on personalized items, those made to your specifications. These may only be returned if they are faulty.

We hope you are happy with any product purchased, but if you wish to return a product to us for any reason you may do so within 28 days of the dispatch date. It must be in a saleable condition and in its original undamaged packaging. We will refund the price or replace the product. We may withhold up to 20% of the purchase price of returned goods if the product or packaging is in such a condition that the item is not fully re-saleable. Return delivery charges will only be refunded in the event of faulty, damaged or incorrect items. This does not affect your statutory rights.

We cannot refund or exchange personalized products unless faulty. We cannot refund or exchange self assembly items if they have been assembled, unless faulty.

What to do: Just fill out the Returns form included in your parcel and send it back with the item; we’ll process your refund or replacement as soon as it arrives back with us. If you haven’t received a return form you can download one online here If you wish to return an item in accordance with the Distance Selling Regulations, please inform us within seven working days of receipt of the goods.
 
The cost of returning items is down to you and you are responsible for any returned goods until they reach our warehouse. We recommend that you obtain a Proof of Postage certificate which are available free of charge from the Post Office.

Alternatively, call Customer Services on 023 8122 2227 who can arrange a collection at a charge of £10 which is non refundable unless the incorrect item was sent or the item is faulty or damaged. We will refund returns postage for an item which is faulty, damaged or sent to you in error.

We regret that postage, packing and insurance incurred in the delivery of the goods to you are direct costs and cannot be refunded except in the case of cancellations and returns in accordance with the Distance Selling Act.

International Returns: The cost of returning items is down to you and you are responsible for any returned goods until they reach our warehouse. We recommend you use recorded delivery or registered post and retain proof of postage. We will refund returns postage for an item which is faulty or sent to you in error. We regret we are unable to arrange collection of items.

Returns and exchanges will be processed as soon as possible after arrival.

Credit can be used against your next order, both online and with telephone orders.

Our returns address is: 50° North, 14 Tormead, Hythe, Southampton. SO45 5AW.